Cancellation and Refund Policy
- Any cancellation received within 24 hours prior to booking date will be a charge of 25% of the booking value.
- Only reschedule request will be taken on the same day within 24 hours prior to booking time. Other reschedule request will be handled from case to case basis.
- Refunds for experiences to be availed in the next 72 hours will be done only in the original payment method.
- 24 hours to 2 days before an experience: Cancellation with 90% Refund in the original payment method.
- 2 days or more before an experience: Cancellation with 100% Refund in the original payment method.
- Cancellation will be taken in working hours only via email at [email protected] with Order Id.
- No Cancellation is possible for experiences booked for Valentines's Week, 14th February to 20th February or 25th and 31st December or any other special days for Special Packages.
- In case of Rain/Hailstorm or Any other act of God, Only Reschedule will be entertained and No Cancellation will be done. Perishable item(s) will not be refunded/cancelled/rescheduled.